1. Refund Policy Overview
This Refund Policy outlines the terms and conditions for refunds on ArtisanAI services. Please read this policy carefully before making a purchase.
2. Refund Eligibility
Refunds may be considered for technical issues that prevent service delivery, billing errors, or duplicate charges. Refunds are not available for completed AI generation services.
3. Technical Issues
If you experience technical problems that prevent you from using our services, please contact our support team within 7 days of the issue occurring. We will investigate and may provide a refund or credit.
4. Billing Errors
If you believe you have been charged incorrectly, please contact us immediately. We will review the charge and provide a refund if an error is confirmed.
5. Service Quality Issues
If you are dissatisfied with the quality of AI-generated content, please contact support within 24 hours. We may offer credits or re-generation of content.
6. Refund Process
To request a refund, contact us at [email protected] with your order details and reason for the refund request. We will respond within 2-3 business days.
7. Processing Time
Approved refunds will be processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase.
8. Non-Refundable Items
The following are not eligible for refunds: completed AI generation services, credits that have been used, and purchases made more than 30 days ago.
9. Credit Alternatives
In some cases, we may offer account credits instead of refunds. Credits can be used for future purchases and do not expire.
10. Chargebacks
If you initiate a chargeback with your bank, please contact us first to resolve the issue. Unnecessary chargebacks may result in account suspension.
11. Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be posted on this page and will apply to future purchases.
12. Contact Us
For refund requests or questions about this policy, please contact us at [email protected].
Last updated December 2024