1. Refund Eligibility

We offer refunds for credit purchases under the following circumstances:

• Technical issues preventing service usage within 24 hours of purchase
• Duplicate purchases made in error
• Service unavailability for more than 48 hours
• Billing errors on our part

2. Refund Timeframe

Refund requests must be submitted within 30 days of the original purchase date. Refunds will be processed within 5-10 business days after approval.

3. Non-Refundable Items

The following are not eligible for refunds:

• Credits that have been used to generate images
• Purchases made more than 30 days ago
• Refunds requested due to dissatisfaction with generated content quality
• Refunds for unused credits after 90 days of inactivity

4. How to Request a Refund

To request a refund, please:

1. Contact our support team at [email protected]
2. Include your order number and reason for refund
3. Provide any relevant screenshots or documentation
4. Allow 2-3 business days for review

5. Refund Processing

Approved refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

6. Partial Refunds

In cases where only some credits have been used, we may offer partial refunds for the unused portion. The refund amount will be calculated based on the original purchase price and remaining credit balance.

7. Dispute Resolution

If you are not satisfied with our refund decision, you may contact us to discuss alternative solutions. We are committed to resolving all customer concerns fairly and promptly.

8. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: [email protected]
• Response Time: Within 24 hours
• Business Hours: Monday - Friday, 9 AM - 6 PM (UTC)